Salon Policies


Per the CDC, Williams & Roy Salon is now mask-optional for vaccinated clients. We understand that guidelines could change with emerging variants and we will continually monitor infection and hospitalization rates in the area as everyone’s health and safety is our top priority. That being said, all stylists and staff at Williams & Roy are fully vaccinated against Covid-19. If you are immunocompromised, have any underlying health conditions or circumstances and you would prefer your stylist wear a mask, we are happy to accommodate. 

*Some stylists are only accepting vaccinated clients at this time. Please contact the salon for more information.


We ask for 48 hours notice if you need to cancel or reschedule. If canceling within 24 hours, 50% of the original service price will be charged. No shows or same day cancellations are subject to a full price charge. If these windows fall on a day when the salon is closed or outside of regular business hours, please email contactus@ to make sure your message is received.

We do understand that life happens and certain circumstances such as illnesses occur unplanned. It is up to the discretion of each stylist whether to apply cancellation fees or not. 




We are a neighborhood salon and as such, we love to accommodate families. As a courtesy, most stylists will happily accommodate their clients’ children OR  have a minimum age requirement of 10 years old. Please contact the salon to see which stylist would be a good fit for your child.



We ask that you not bring children with you who do not have an appointment unless they can be supervised.




We pride ourselves on thorough and honest communication with our clients. That being said, sometimes the service may not meet expectations. In that situation, we ask that you contact the salon within 14 days so that we may correct or remedy the service.